Cancellation & Refund Policy

At Barnika, we want you to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled and when a refund, replacement or other resolution may be available.

Barnika is operated by Dehaat Farm, Proprietor, with its business address at Dadhi-Badhi, Baniyapur, Saran, Bihar – 841403.

1. Order Cancellation

You may request cancellation of your order before the order is dispatched.

To request a cancellation, please contact us as soon as possible using the contact details provided at the end of this policy.

Once an order has been dispatched or handed over to our courier or logistics partner, cancellation may no longer be possible.

If the cancellation request is accepted before dispatch, any eligible amount already paid will be refunded to the original payment method, subject to the applicable payment gateway and banking timelines.

2. Cancellation After Dispatch

Once an order has been dispatched, we may not be able to cancel or stop the shipment.

If you no longer wish to receive the order after dispatch, please contact us. Depending on the shipment status and courier conditions, we may be able to request a return-to-origin or delivery cancellation.

Any refund in such circumstances will be considered after the product is returned to Barnika and may be subject to applicable shipping or return charges, where permitted by law.

3. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Depending on the circumstances, Barnika may offer:

• A replacement of the incorrect product
• A refund for the affected product
• Another appropriate resolution

Where the incorrect product was sent due to an error on our part, Barnika will bear the applicable cost of resolving the issue.

4. Damaged Product

If your order arrives damaged, leaking, broken or substantially compromised, please contact us promptly after delivery.

To help us investigate the issue, please provide:

• Your order number
• Photographs of the outer packaging
• Photographs of the product
• Photographs showing the damage
• Any other information reasonably requested by our support team

Where the damage is verified, Barnika may provide a replacement, refund or another appropriate resolution depending on the circumstances.

5. Product Quality Issues

If you believe that a product has a genuine quality issue, please contact us as soon as possible after receiving the product.

Please do not consume a product if you believe that it is spoiled, contaminated, damaged or otherwise unsafe.

We may request photographs, batch information, packaging details, expiry or best-before information and other relevant details to investigate the complaint.

After reviewing the issue, Barnika may provide a replacement, refund or another appropriate resolution where the complaint is found to be valid.

6. Missing Items

If an item that you ordered is missing from your package, please contact us promptly with your order number and details of the missing product.

After verification, Barnika may arrange for the missing product to be shipped or provide an appropriate refund for the missing item.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address, mobile number and PIN code at checkout.

Barnika will not ordinarily be responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect address, recipient unavailability, refusal to accept delivery or repeated failed delivery attempts, additional delivery charges may apply if re-delivery is requested.

8. Failed or Returned Delivery

If a courier partner is unable to deliver an order and the shipment is returned to Barnika, please contact us to discuss the available options.

Depending on the reason for the failed delivery and the condition of the returned product, Barnika may offer re-delivery or an eligible refund.

For food products, refunds following a failed delivery may be subject to the condition of the product when it returns to us and applicable food-safety considerations.

9. Change of Mind

Because our products are food items, we generally do not accept returns or refunds solely because a customer has changed their mind after receiving the product.

This does not affect any rights or remedies that may be available to you under applicable consumer protection laws.

10. Refund Eligibility

A refund may be considered in circumstances including:

• Eligible order cancellation before dispatch
• Incorrect product delivered
• Verified damaged product
• Verified quality issue
• Missing product from an order
• Order cancellation initiated by Barnika
• Other circumstances where a refund is required under applicable law

Refund eligibility will be determined based on the circumstances of the order and applicable law.

11. Refund Method

Approved refunds will generally be issued to the original payment method used for the transaction.

Depending on the payment method, technical limitations or other circumstances, we may use another appropriate refund method where necessary.

12. Refund Processing Time

Once a refund is approved, Barnika will initiate the refund within a reasonable processing period.

The time required for the refunded amount to appear in your bank account, card account or other payment account depends on the payment gateway, bank or financial institution.

Barnika is not responsible for delays caused by banks, card networks, payment gateways or other financial institutions after the refund has been initiated.

13. Razorpay Payments

Payments on the Barnika website may be processed through Razorpay.

Payment processing and refunds may also be subject to the terms and procedures of the relevant payment service provider.

If a refund has been initiated by Barnika but has not yet appeared in your account, please allow the applicable banking or payment-processing time before contacting us.

14. Promotional Orders and Discount Codes

If an order was placed using a promotional offer, discount code, bundle offer or other promotional benefit, the refund amount may be calculated based on the actual amount paid for the affected product or order.

Unless required by applicable law, promotional discounts are not converted into cash or refunded separately.

15. Partial Refunds

In certain circumstances, Barnika may provide a partial refund instead of a full order refund.

This may apply where only part of an order is affected, such as:

• A missing product
• An incorrect product
• A damaged individual product
• Another issue affecting only part of the order

16. Evidence and Verification

To protect customers and prevent fraudulent claims, Barnika may request reasonable evidence before approving a replacement or refund.

This may include photographs, videos, order details, packaging information, delivery information, batch details or other relevant information.

Providing requested information does not guarantee that a refund or replacement will be approved.

17. Refunds for Fraudulent or Unauthorized Transactions

If an order is identified as fraudulent, unauthorized or suspicious, Barnika may cancel the order and take appropriate action.

Where applicable, refunds will be processed in accordance with the payment provider's procedures and applicable law.

18. Contact Us for Cancellation or Refunds

To request an order cancellation, report a damaged or incorrect product, or enquire about a refund, please contact us using the details below.

Please include your order number and relevant details when contacting us so that we can process your request more efficiently.

19. Changes to This Policy

Barnika may update this Cancellation & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy periodically.

20. Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian laws.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.