TERMS & CONDITIONS

Welcome to Barnika.

These Terms & Conditions ("Terms", "Terms & Conditions") govern your access to and use of the Barnika website and your purchase of products from our online store.

Barnika is operated by Dehaat Farm, Proprietor, with its business address at Dadhi-Badhi, Baniyapur, Saran, Bihar – 841403.

By accessing our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. About Barnika

Barnika is a food brand offering products including pickles and other food products through its online store.

We reserve the right to modify, add, remove or discontinue products, services, website features, prices or offers at any time without prior notice, subject to applicable law.

2. Eligibility to Use the Website

You may use the Barnika website for lawful purposes only.

By using our website, you represent that the information you provide is accurate and that you have the legal capacity to enter into a transaction under applicable law.

Our website is intended for general consumers and is not specifically directed toward children.

3. Customer Account

Certain features of our website may allow you to create a customer account.

You are responsible for:

• Providing accurate and complete information
• Keeping your account information up to date
• Maintaining the confidentiality of your account credentials
• All activity carried out through your account

You should notify us immediately if you believe your account has been accessed without authorization.

Barnika reserves the right to suspend or terminate an account where we reasonably believe that the account is being misused, used fraudulently, or used in violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, prices and other product information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.
• Product images may be for representation purposes.
• Packaging or labels may occasionally change.
• Product availability may change without notice.
• Minor variations may occur in handmade or traditionally prepared food products.

The actual product received may therefore have minor differences from the images displayed on the website.

5. Food Products and Ingredients

Barnika sells food products, including pickles and related products.

Customers should carefully review the product description, ingredient information and applicable allergen information before purchasing.

If you have a known food allergy, intolerance, dietary restriction or other food-related concern, please review the product information carefully and contact us before placing an order if you require clarification.

Barnika cannot be responsible for an adverse reaction caused by an ingredient or allergen when the relevant information has been appropriately disclosed.

6. Product Shelf Life and Storage

Food products should be stored according to the storage instructions provided on the product packaging or product page.

Customers are responsible for following applicable storage instructions after delivery.

Once the product has been delivered, Barnika is not responsible for deterioration caused by improper storage, contamination, exposure to unsuitable temperatures, moisture, or other conditions outside our reasonable control.

7. Product Availability

We make reasonable efforts to maintain accurate product availability information.

However, products may become unavailable due to:

• Stock limitations
• Supply issues
• Production limitations
• Website or inventory errors
• Other circumstances beyond our reasonable control

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, delay, cancellation or refund, as applicable.

8. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time.

We reserve the right to correct pricing errors, product information errors or promotional errors.

If an obvious pricing error affects an order you have placed, we may contact you before processing the order further.

Applicable taxes, shipping charges or other charges will be displayed where applicable during the purchasing process.

9. Offers and Discounts

Barnika may occasionally provide promotional offers, discount codes, bundles or other promotional benefits.

Unless otherwise stated:

• Offers may be subject to specific terms.
• Promotional codes may have expiry dates.
• Some offers may not be combined with other promotions.
• Offers may be limited to certain products or customers.
• Barnika reserves the right to withdraw or modify an offer where permitted by law.

A discount code must be applied at the time of purchase to receive the applicable benefit.

10. Orders

When you place an order through the Barnika website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication channel.

An order confirmation does not necessarily mean that Barnika has accepted the order in every circumstance.

We reserve the right to cancel or refuse an order where reasonably necessary, including in situations involving:

• Product unavailability
• Pricing or listing errors
• Payment problems
• Suspected fraud or unauthorized activity
• Incorrect customer information
• Delivery limitations
• Duplicate or unusually large orders
• Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded using the available refund process.

11. Order Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

• Name
• Mobile number
• Email address
• Shipping address
• PIN code
• Other delivery information

Barnika is not responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible.

12. Payment

Payments on the Barnika website may be processed through Razorpay and other payment methods made available on the website.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

We do not knowingly accept fraudulent or unauthorized transactions.

If a payment is unsuccessful, your order may not be processed until successful payment is received.

Payment processing may be subject to the terms, conditions and privacy practices of the relevant payment service provider.

13. Shipping and Delivery

Barnika may use third-party logistics and courier partners to deliver orders.

These may include:

• Shiprocket
• Blue Dart
• India Post
• Other courier or logistics partners

Estimated delivery times displayed on the website are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Delivery may be affected by:

• Weather
• Natural disasters
• Transportation disruptions
• Courier delays
• Public holidays
• Incorrect address information
• Remote or difficult-to-service locations
• Government restrictions
• Other circumstances beyond our reasonable control

Once an order has been handed over to the courier partner, delivery is also subject to the courier's processes and service conditions.

14. Delivery Address

Orders will be delivered to the address provided by the customer during checkout.

Customers are responsible for ensuring that:

• The address is complete and accurate.
• The PIN code is correct.
• The recipient is available to receive the package where required.
• The provided phone number is reachable for delivery-related communication.

If a package is returned because of an incorrect address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery where applicable.

15. Inspection at Delivery

Customers are encouraged to inspect the package when received.

If the package appears visibly damaged, tampered with or substantially compromised, please document the condition with photographs or video where reasonably possible and contact Barnika customer support promptly.

For incorrect, missing or damaged products, please contact us within the period specified in our Cancellation & Refund Policy.

16. Cancellation

Orders may be cancelled before dispatch, subject to the applicable cancellation process.

Once an order has been dispatched or handed over to a courier partner, cancellation may not be possible.

If cancellation is accepted after payment, the eligible amount will be refunded using the applicable payment/refund method.

For complete cancellation and refund conditions, please refer to our Cancellation & Refund Policy.

17. Returns and Refunds

Because Barnika sells food products, returns may be subject to specific conditions.

Food products generally cannot be returned merely because the customer has changed their mind, subject to applicable consumer law.

Returns, replacements or refunds may be considered in circumstances such as:

• Incorrect product delivered
• Product missing from the order
• Product received damaged
• Product received in an unacceptable condition
• Other eligible issues determined by Barnika

Customers should contact us as soon as possible after receiving the order and provide the order number and relevant photographs or other information reasonably required to investigate the issue.

For detailed conditions, please refer to our Cancellation & Refund Policy.

18. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the circumstances and payment provider.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Barnika is not responsible for delays caused by a bank, payment gateway or other financial institution after the refund has been initiated.

19. Customer Reviews and Content

Customers may be able to submit reviews, ratings, photographs, comments or other content.

By submitting content to Barnika, you represent that:

• The content is truthful and based on your genuine experience.
• You have the right to submit the content.
• The content does not infringe another person's intellectual property or privacy rights.
• The content does not contain unlawful, abusive, defamatory, misleading or inappropriate material.

You grant Barnika a non-exclusive right to use, reproduce, display or publish submitted reviews and content for website, marketing and promotional purposes, subject to applicable law.

Barnika reserves the right to remove content that violates these Terms or applicable law.

20. Prohibited Activities

You agree not to use the Barnika website to:

• Violate any applicable law or regulation
• Commit fraud or facilitate fraudulent activity
• Provide false or misleading information
• Attempt to gain unauthorized access to the website or another customer's account
• Introduce malicious software, viruses or harmful code
• Interfere with website security or operation
• Scrape or collect website data through unauthorized automated means
• Copy or misuse Barnika's intellectual property
• Impersonate Barnika, its employees or another person
• Submit unlawful, abusive, defamatory or misleading content
• Use the website for any unauthorized commercial purpose
• Attempt to exploit discounts, promotions or referral programs through fraudulent means

Barnika may suspend or restrict access where it reasonably believes these Terms have been violated.

21. Intellectual Property

The Barnika website and its content, including but not limited to:

• Barnika name and branding
• Logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Videos
• Illustrations
• Other original content

are owned by or licensed to Barnika and are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Barnika content without prior written permission, except where permitted by applicable law.

22. Third-Party Services

Barnika may use third-party services including payment providers, shipping providers, analytics services, advertising platforms, communication services and other technology providers.

Your use of certain third-party services may be subject to their own terms and policies.

Barnika is not responsible for the independent terms, policies, availability or practices of third-party services.

23. Website Availability

We make reasonable efforts to keep the Barnika website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Barnika will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, remedies or protections that cannot legally be excluded or limited under applicable law.

Our liability, where legally applicable, will be limited to the extent permitted under applicable law.

25. Events Beyond Our Control

Barnika will not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Courier disruptions
• War or civil disturbances
• Other unforeseen events

We will make reasonable efforts to minimize the impact of such events.

26. Privacy

Your use of the Barnika website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

27. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after updated Terms are posted means that you acknowledge the updated Terms, subject to applicable law.

We encourage you to review these Terms periodically.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal rights.

Any dispute will be subject to the jurisdiction of the competent courts having jurisdiction over the matter, subject to applicable law.

29. Consumer Rights

Nothing in these Terms is intended to take away or restrict any rights or remedies available to consumers under applicable Indian laws.

Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.

30. Contact Us

If you have any questions regarding these Terms & Conditions, an order, a product, a delivery, cancellation or any other matter relating to Barnika, please contact us.

For order-related queries, please include your order number whenever possible.

31. Related Policies

For additional information, please refer to:

• Privacy Policy
• Shipping Policy
• Cancellation & Refund Policy

These policies form part of the information governing your use of the Barnika website and purchase of our products, to the extent applicable.