Shipping Policy

At Barnika, we carefully pack and dispatch your orders so that our products reach you safely and in good condition.

Barnika is operated by Dehaat Farm, Proprietor, with its business address at Dadhi-Badhi, Baniyapur, Saran, Bihar – 841403.

1. Order Processing

Orders are generally processed after successful payment confirmation.

We aim to process and dispatch orders within 1–3 business days. Processing times may be longer during weekends, public holidays, promotional periods, high-order volumes, or circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive shipping and delivery updates through available communication channels, including WhatsApp, SMS and email.

2. Shipping & Delivery

Barnika delivers orders to serviceable locations across India through third-party logistics and courier partners.

Depending on the destination and availability, we may use courier and logistics partners such as:

• Shiprocket
• Blue Dart
• India Post
• Other courier and logistics partners

The courier partner may be selected based on factors such as delivery location, serviceability, availability, shipping speed and operational requirements.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location and the courier service available for your order.

As a general estimate, orders may take approximately 5–8 business days after dispatch for delivery.

Remote, rural or difficult-to-service locations may require additional time.

The delivery estimate is only an approximation and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package weight, promotional offers and other applicable factors.

Where Barnika offers free shipping, the applicable eligibility conditions will be displayed on the website or during checkout.

5. Order Tracking

After your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

You may use the tracking information to check the status of your shipment.

Please note that tracking information is provided by the relevant courier or logistics partner and may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes:

• Full name
• Complete address
• City
• State
• PIN code
• Valid mobile number

Barnika is not responsible for delivery delays, failed deliveries or returned shipments resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that an address can be changed after the order has been dispatched.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their applicable procedures.

Please ensure that someone is available to receive the order when required.

If delivery cannot be completed because of:

• Customer unavailability
• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Refusal to accept the package
• Repeated failed delivery attempts
• Other reasons attributable to the recipient

The shipment may be returned to us.

Additional shipping charges may apply if you request re-delivery of a returned shipment, where applicable.

8. Delayed Deliveries

While we work with our logistics partners to deliver orders as quickly as possible, delivery times can occasionally be affected by circumstances outside our control.

These may include:

• Severe weather
• Floods or natural disasters
• Public holidays
• Transportation disruptions
• Courier operational issues
• High shipping volumes
• Strikes or other disruptions
• Government restrictions
• Remote-location service limitations
• Incorrect delivery information
• Other unforeseen circumstances

Barnika cannot guarantee delivery within a particular number of days where delays occur due to such circumstances.

9. Damaged or Tampered Packages

Please inspect your package when it is delivered.

If the outer package appears visibly damaged, opened or tampered with, please take a video of the package before opening it, where reasonably possible.

If the product inside is damaged, leaking or otherwise compromised, please contact Barnika customer support as soon as possible.

Please provide:

• Order number
• Photographs of the outer packaging
• Photographs of the product
• Photographs showing the damage
• Any other information reasonably requested by our support team

We will review the matter and provide an appropriate resolution where the claim is found to be valid.

10. Incorrect or Missing Products

If you receive a product that you did not order, or an item is missing from your package, please contact us as soon as possible.

After verification, Barnika may provide:

• Replacement of the affected product
• Refund for the affected product
• Another appropriate resolution

The resolution will depend on the circumstances of the case and applicable law.

11. Food Products

Barnika sells food products, including pickles.

For food safety and hygiene reasons, customers should not return or ship food products back to Barnika unless specifically instructed by our customer support team.

If you receive a product that appears spoiled, contaminated, damaged or otherwise unsafe, please do not consume it. Contact us immediately with the relevant order and product details.

12. Delivery to Remote Locations

Some PIN codes may have limited courier serviceability.

If your location is not serviceable by the initially selected courier partner, Barnika may use another available courier or logistics partner where possible.

If delivery to the provided location is not possible, we may contact you to discuss the available options.

13. Cash on Delivery

If Cash on Delivery (COD) is made available for your location, the applicable COD option and conditions will be displayed during checkout.

COD availability may depend on the delivery PIN code, order value, courier serviceability and other operational factors.

Barnika reserves the right to restrict or disable COD for certain locations, products or orders where reasonably necessary.

14. Shipping Information & Third-Party Couriers

Barnika uses third-party logistics and courier providers to deliver orders.

Once an order has been handed over to a courier partner, certain aspects of the delivery process are controlled by that courier.

Barnika will make reasonable efforts to assist customers with delivery-related issues, but we cannot guarantee the performance or delivery timelines of an independent courier partner.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

When contacting us about an order, please include your order number whenever possible.

16. Changes to This Shipping Policy

Barnika may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

We encourage customers to review this policy periodically for the latest information.